Robert Paisola:
Thank you for all the work you are doing for others. I hope we can make a difference with this and put them back to being the good people we use to know at Fairfield!!! You wanted my name to add to the list for a class action suit against the Wyndham bunch, if it goes that far.
Thomas E. Marshall & Kathie Jo
I go by Eddie ,but legal items are usually Thomas. If there is anything else I can do please let me know!!! Thanks again!
4/02/2008
WESTGATE RESORTS- THE VICTIMS LINE UP- ROBERT PAISOLA RESPONDS
Mr. Paisola,
thank you for taking the time to read this. I have spent the last few hrs reading alot of your replies. As I was just introduced to this website by another disgruntled timeshare owner.
You see, like most people I did most of my research on timeshare ownership after I bought mine. I purchased an every other yr starting 2010 a 1 bedroom at PH Towers in Vegas.
I paid 19k and after reading all these posts on this website I fell for the same tactics. I managed to give them as much as I can afford for a down payment (2k) and am financing the rest with them at 16% interest like 311 month for 15 yrs. Right now I'm managing to afford this, I just recently purchased in Jan 08. But after gaining knowledge, Why did I not know about buying on the resale market. What a bad financial move right???
How could I have not known I would only be able to get 20% of what I paid for, ESPECIALLY since i told my sales rep that the only reason I want to buy it, is so I can sell it in the near future and hope to make a nice profit because I believed PH Towers was different and unique and new construction and elegant and what not??? She just nodded her head and must have been thinking to herself "boy, this guy has no clue" How come there is no public awareness on this subject.
I read about some class action lawsuits I mean how can I get more info on that, is there someone really gonna file one against not only Westgate but others as well as they are all deceptive.
Anyways I just needed to vent a little bit after reading all these posts, Right now I'm managing to make the pmt but I am going to try and use it to my advantage I think. I mean being Westgate gold owner BS or whatever, I should be able to get good deals on trips, so maybe I can turn into a mini travel agency and advertise trips and charge them more money for what Westgate will give it to me for.
I realize there may not be any hope for me in selling this timeshare for a profit (eventhough I have it on ebay as we speak) so either I am going to have to enjoy it, use it, pay maint fees, but try to make the most of the situation by making money from some of its membership priveleges.
Do you have any advice for me as I'm sure there are many of us timeshare owners out there who could use some.
Thanks alot, Pat
thank you for taking the time to read this. I have spent the last few hrs reading alot of your replies. As I was just introduced to this website by another disgruntled timeshare owner.
You see, like most people I did most of my research on timeshare ownership after I bought mine. I purchased an every other yr starting 2010 a 1 bedroom at PH Towers in Vegas.
I paid 19k and after reading all these posts on this website I fell for the same tactics. I managed to give them as much as I can afford for a down payment (2k) and am financing the rest with them at 16% interest like 311 month for 15 yrs. Right now I'm managing to afford this, I just recently purchased in Jan 08. But after gaining knowledge, Why did I not know about buying on the resale market. What a bad financial move right???
How could I have not known I would only be able to get 20% of what I paid for, ESPECIALLY since i told my sales rep that the only reason I want to buy it, is so I can sell it in the near future and hope to make a nice profit because I believed PH Towers was different and unique and new construction and elegant and what not??? She just nodded her head and must have been thinking to herself "boy, this guy has no clue" How come there is no public awareness on this subject.
I read about some class action lawsuits I mean how can I get more info on that, is there someone really gonna file one against not only Westgate but others as well as they are all deceptive.
Anyways I just needed to vent a little bit after reading all these posts, Right now I'm managing to make the pmt but I am going to try and use it to my advantage I think. I mean being Westgate gold owner BS or whatever, I should be able to get good deals on trips, so maybe I can turn into a mini travel agency and advertise trips and charge them more money for what Westgate will give it to me for.
I realize there may not be any hope for me in selling this timeshare for a profit (eventhough I have it on ebay as we speak) so either I am going to have to enjoy it, use it, pay maint fees, but try to make the most of the situation by making money from some of its membership priveleges.
Do you have any advice for me as I'm sure there are many of us timeshare owners out there who could use some.
Thanks alot, Pat
Tahiti Village Continues with Lies, Scams and More Victims, Robert Paisola Reports
Mr. Paisola,
I have read the letters from other frustrated timeshare owners and I wonder is there a class action law suit for Consolidated Resort, Tahiti Village? I was lied to, and I felt forced into purchasing the timeshare. During the time the sales man, Brad Quenemoen, insisted we purchase a unit a Tahiti Village, my husband and I was against it. Then Mr. Quenemoen got the staff manager, Michael Dorantes, to come over and help him sale us a unit. My husband and I received Mr. Dorantes’s home and cell number for assurance that we were in good hands.
Please let me know if there is a chance that Consolidated Resorts are not doing business fair. I still am not aware of my financial company’s information. My interest rate is 16.5% and that is very high, but Consolidated Resorts is not my finance company, GMAC is but, they do not have a record of me. What are my rights as a consumer? I am being taken advantage of.
I have not had a job and I have not been able to pay Consolidated Resorts, so now I have gotten a letter for summons and civil complaint that might be filed with the court if I don’t contact them with payment. This is strong arm. Please is there anything you can help me with?
Thank you,
Betty
I have read the letters from other frustrated timeshare owners and I wonder is there a class action law suit for Consolidated Resort, Tahiti Village? I was lied to, and I felt forced into purchasing the timeshare. During the time the sales man, Brad Quenemoen, insisted we purchase a unit a Tahiti Village, my husband and I was against it. Then Mr. Quenemoen got the staff manager, Michael Dorantes, to come over and help him sale us a unit. My husband and I received Mr. Dorantes’s home and cell number for assurance that we were in good hands.
Please let me know if there is a chance that Consolidated Resorts are not doing business fair. I still am not aware of my financial company’s information. My interest rate is 16.5% and that is very high, but Consolidated Resorts is not my finance company, GMAC is but, they do not have a record of me. What are my rights as a consumer? I am being taken advantage of.
I have not had a job and I have not been able to pay Consolidated Resorts, so now I have gotten a letter for summons and civil complaint that might be filed with the court if I don’t contact them with payment. This is strong arm. Please is there anything you can help me with?
Thank you,
Betty
4/01/2008
Royal Holiday Club (RHC) Screws THOUSANDS of Americans, Robert Paisola Responds
Dear Robert Paisola,
We are writing to advise you of the illegitimate business being conducted by the Royal Holiday Club (RHC) within Mexico. This company is successfully passing themselves off as a legitimate business and with their bad business practices are siphoning hard earned money from American citizens. RHC has a rating of ‘F’ for failure with the American Better Business Bureau.
We are a husband and a wife heavily involved in helping people in our community in different ways. This includes helping Mexican immigrants who have come to the United States and do not speak much English with their banking needs, so that their hard earned money is secured and managed properly. We live in California, but have been frequent visitors of Mexico for several years. We have always been impressed with the extremely high work ethic and kindness of the Mexican people, until now. On January 25, 2005 while on our usual annual vacation to Puerto Vallarta, Jalisco and after hours of being pressured by a taxi driver (named Angel) by the airport to attend a free breakfast and presentation, we finally agreed to attend. Angel advised us that by just attending the presentation he would get paid and be able to better support his family. He was very convincing and our hearts went out to him, so we wanted to help.
We had breakfast at the RHC sales office in the Los Tules Resort, and then we were paired up with a very high pressure salesman (named Claudio) who talked to us for hours adding incentive on top of incentive in order to convince us to sign a contract to buy Vacation Club Membership. This included promising 2-4 weeks a year at a 5-star plus resort and two free airline tickets per year anywhere in the world with no black out dates at any time - guaranteed. However, we continued to refuse the offers.
Even though we refused, he stood up, rang a loud bell and announced to everyone in the room that we were the newest club members and had everyone applaud. This was very awkward for us and we were extremely uncomfortable and embarrassed. He showed us paperwork with amounts that we would not agree to and then on top of that added fees and closing costs that were never mentioned during the presentation. We were initially advised that 15,000 points would cost $12,116, when actually we had to pay $14,835 due to fees, closing cost and sales taxes. We could not understand why there would be fees or closing costs on vacation club POINTS not related to any actual real estate. We refused to pay any additional fees, yet he continued to congratulate us on a membership we still did not agree to, served us Margaritas and wine in celebration, asked us for ID and a credit card. (I’m sure serving alcohol was just another tactic to get people to make a commitment when they are not able to think as clearly.)
When we continued to refuse to pay additional fees, he offered us an annuity for the amount we were paying with “Granthix Capital Financial Services” saying that we would get our money back (plus interest accumulated over the 30 years) after 30 years of membership. Additionally, they had offered us a number of free weeks and a cruise as incentives to sign. We were advised there would be no black out periods or holiday exclusions, that we could go to Europe or on cruises or basically anywhere such as Disney properties, etc. We were not given time to see/inspect any of those offers – as we had 30 days to cancel.
We finally agreed after five hours of pushy sales tactics and incentives geared to lure us into signing a contract to buy 15,000 annual credits. The sales person (Claudio) and Veronica Aguirre De Los Reyes had us sign lots of different pages/papers without giving us enough time to read anything. All they kept saying was, “don’t worry, you have 30 days to cancel the contract for any reason, just sign the contract now, enjoy your vacation and when you are back home read the contract and if there is anything that concern you let us know”
Once home, a few days later, when we actually did read the entire contract, we discovered it was not what was offered and agreed to, and that we had been victims of a clever scam. None of the incentives we were promised were included in the contract and instead there were several exclusions and restrictions we were not previously advised of. Our contract also stated ‘This agreement cannot be cancelled by either party….”, even though we were told we had 30 days to cancel. This is fraudulent according to Mexico Law. The contract also stated that we agreed with the club’s rules/regulations which we had not been given a copy of to read.
On January 28, 2005 (3 days after signing the contract and within the five-day cancellation period) we called RHC and requested to cancel the contract. We were placed on hold for an unreasonable amount of time and transferred to multiple people all stating the same thing, “I am sorry, I am not the person you need to speak to, let me transfer you” (some of the people we spoke to were: Rachael, Lisa Aranda, Marco and Richall) Unfortunately, we got the run around and no one was able to help us. We were threatened and told that the contract could not be canceled and that if we did not pay the remaining portion of the promissory note and the annual maintenance fee, RHC would report us to the Credit Bureaus and ruin our credit. All the individuals were extremely rude and unprofessional to us over the phone.
On February 2, 2005 we mailed a certified letter to RHC requesting a cancellation of the contract and a full refund. On February 15, 2005 Patrick Buchanan (Spokesman of the Board of Directors at RHC) mailed us a letter refusing our request to cancel the contract because Clause 6 on our purchase and sale agreement reads: “This agreement cannot be canceled by either party...". However, we know that this clause in the contract is in direct violation of Article 56 according to Mexican Law (ARTICLE 56 OF LEY Federal de Protección al Consumidor)
After a month or so of disappointing disputes and being forced to pay off the promissory note and maintenance fees, we decided to try to get the best out of this “Vacation Club Membership”. However, over the past two years we checked the RHC website to book a vacation realizing that 15,000 credits are only enough to go for 1 week to a few RHC locations (mostly in Mexico) out of 3,000 locations around the world that RHC claimed we would have access to. Furthermore, of these few locations there are only a few weeks during the year that the rooms are available and if the resort is an “all inclusive resort” members are subjected and forced to pay ridiculously higher rates for the food/beverages. Initially, the salesman asked us lots of questions about how we take vacations and only presented us with the one plan of 15,000 points, indicating that this would meet our specific personal vacation needs. Obviously, his assessment of our vacation needs was not accurate and we were misled into purchasing a plan that is basically useless without having to spend additional money.
The language in the contract states that we can cancel if the company was in default of their obligations in any way, which RHC obviously is. We have made additional attempts to cancel the contract via mail/email but have received no good response.
A few months ago we decided to confront RHC again to have our contract cancelled and get a full refund. In researching how best to do that, we found many websites full of people that have also been victimized by RHC and who were trying to get out from their contracts. We found that RHC is a habitual fraudulent business.
I filed a complaint with PROFECO this year, but apparently they can only help victims within one year from the date the contract was signed.
RHC claims to be one of the largest and most successful vacation clubs in the world, however they are also one of the most dishonest and despicable organizations whose success is based solely on misrepresenting and scamming others. They further claim that their company has always been careful to comply with the local laws of all countries they operate in; however this is a false statement.
According to The Federal Consumer Protection Law of Mexico, they have violated the following rights:
- Right to receive sufficient and truthful information about the products acquired (Articles 32, 33 & 34 of the Federal Consumer Protection Law)
- Right to receive guaranties in clear and precise terms (Article 78 of the Federal Consumer Protection Law).
- Right to receive clear and sufficient information about the acquisition of time share. (Articles 64 & 65 of the Federal Consumer Protection Law)
- And probably many others.
Furthermore, there are thousands of new and old Royal Holiday victims all over the internet consistently reporting RHC as a company that misrepresents the services they claim to provide, and that RHC refuses to honor the five-day Mexican right of cancellation policy. Obviously, we are not the only ones being subjected to this type of unprofessional and dishonest experience.
As I’m sure you can imagine, this has been the most disappointing and frustrating experience of our lives. We are pleading for your assistance in helping us to resolve this matter by releasing us from this fraudulent contract and getting a full refund.
Thank you in advance for your attention and cooperation in this very serious matter.
Sincerely,
Giacomo & Violet
Walnut Creek, CA 94597
U.S.A.
P.S. To provide you with some additional background on the multitude of problems that other people have had with this company, I have included the following websites for your reference:
http://www.thesqueakywheel.com (search for Royal Holiday)
http://www.royal-holidaysucks.com
http://www.complaintsboard.com/?search=royal+holiday
http://www.ripoffreport.com ---> (search for Royal Holiday)
http://royalholiday.info/4.html
http://www.complaintsboard.com/complaints/royal-holiday-c12111.html
http://www.royallyscammed.com
There is also a Yahoo group called Royal_Holiday_scam which includes more then 1000 members.
We are writing to advise you of the illegitimate business being conducted by the Royal Holiday Club (RHC) within Mexico. This company is successfully passing themselves off as a legitimate business and with their bad business practices are siphoning hard earned money from American citizens. RHC has a rating of ‘F’ for failure with the American Better Business Bureau.
We are a husband and a wife heavily involved in helping people in our community in different ways. This includes helping Mexican immigrants who have come to the United States and do not speak much English with their banking needs, so that their hard earned money is secured and managed properly. We live in California, but have been frequent visitors of Mexico for several years. We have always been impressed with the extremely high work ethic and kindness of the Mexican people, until now. On January 25, 2005 while on our usual annual vacation to Puerto Vallarta, Jalisco and after hours of being pressured by a taxi driver (named Angel) by the airport to attend a free breakfast and presentation, we finally agreed to attend. Angel advised us that by just attending the presentation he would get paid and be able to better support his family. He was very convincing and our hearts went out to him, so we wanted to help.
We had breakfast at the RHC sales office in the Los Tules Resort, and then we were paired up with a very high pressure salesman (named Claudio) who talked to us for hours adding incentive on top of incentive in order to convince us to sign a contract to buy Vacation Club Membership. This included promising 2-4 weeks a year at a 5-star plus resort and two free airline tickets per year anywhere in the world with no black out dates at any time - guaranteed. However, we continued to refuse the offers.
Even though we refused, he stood up, rang a loud bell and announced to everyone in the room that we were the newest club members and had everyone applaud. This was very awkward for us and we were extremely uncomfortable and embarrassed. He showed us paperwork with amounts that we would not agree to and then on top of that added fees and closing costs that were never mentioned during the presentation. We were initially advised that 15,000 points would cost $12,116, when actually we had to pay $14,835 due to fees, closing cost and sales taxes. We could not understand why there would be fees or closing costs on vacation club POINTS not related to any actual real estate. We refused to pay any additional fees, yet he continued to congratulate us on a membership we still did not agree to, served us Margaritas and wine in celebration, asked us for ID and a credit card. (I’m sure serving alcohol was just another tactic to get people to make a commitment when they are not able to think as clearly.)
When we continued to refuse to pay additional fees, he offered us an annuity for the amount we were paying with “Granthix Capital Financial Services” saying that we would get our money back (plus interest accumulated over the 30 years) after 30 years of membership. Additionally, they had offered us a number of free weeks and a cruise as incentives to sign. We were advised there would be no black out periods or holiday exclusions, that we could go to Europe or on cruises or basically anywhere such as Disney properties, etc. We were not given time to see/inspect any of those offers – as we had 30 days to cancel.
We finally agreed after five hours of pushy sales tactics and incentives geared to lure us into signing a contract to buy 15,000 annual credits. The sales person (Claudio) and Veronica Aguirre De Los Reyes had us sign lots of different pages/papers without giving us enough time to read anything. All they kept saying was, “don’t worry, you have 30 days to cancel the contract for any reason, just sign the contract now, enjoy your vacation and when you are back home read the contract and if there is anything that concern you let us know”
Once home, a few days later, when we actually did read the entire contract, we discovered it was not what was offered and agreed to, and that we had been victims of a clever scam. None of the incentives we were promised were included in the contract and instead there were several exclusions and restrictions we were not previously advised of. Our contract also stated ‘This agreement cannot be cancelled by either party….”, even though we were told we had 30 days to cancel. This is fraudulent according to Mexico Law. The contract also stated that we agreed with the club’s rules/regulations which we had not been given a copy of to read.
On January 28, 2005 (3 days after signing the contract and within the five-day cancellation period) we called RHC and requested to cancel the contract. We were placed on hold for an unreasonable amount of time and transferred to multiple people all stating the same thing, “I am sorry, I am not the person you need to speak to, let me transfer you” (some of the people we spoke to were: Rachael, Lisa Aranda, Marco and Richall) Unfortunately, we got the run around and no one was able to help us. We were threatened and told that the contract could not be canceled and that if we did not pay the remaining portion of the promissory note and the annual maintenance fee, RHC would report us to the Credit Bureaus and ruin our credit. All the individuals were extremely rude and unprofessional to us over the phone.
On February 2, 2005 we mailed a certified letter to RHC requesting a cancellation of the contract and a full refund. On February 15, 2005 Patrick Buchanan (Spokesman of the Board of Directors at RHC) mailed us a letter refusing our request to cancel the contract because Clause 6 on our purchase and sale agreement reads: “This agreement cannot be canceled by either party...". However, we know that this clause in the contract is in direct violation of Article 56 according to Mexican Law (ARTICLE 56 OF LEY Federal de Protección al Consumidor)
After a month or so of disappointing disputes and being forced to pay off the promissory note and maintenance fees, we decided to try to get the best out of this “Vacation Club Membership”. However, over the past two years we checked the RHC website to book a vacation realizing that 15,000 credits are only enough to go for 1 week to a few RHC locations (mostly in Mexico) out of 3,000 locations around the world that RHC claimed we would have access to. Furthermore, of these few locations there are only a few weeks during the year that the rooms are available and if the resort is an “all inclusive resort” members are subjected and forced to pay ridiculously higher rates for the food/beverages. Initially, the salesman asked us lots of questions about how we take vacations and only presented us with the one plan of 15,000 points, indicating that this would meet our specific personal vacation needs. Obviously, his assessment of our vacation needs was not accurate and we were misled into purchasing a plan that is basically useless without having to spend additional money.
The language in the contract states that we can cancel if the company was in default of their obligations in any way, which RHC obviously is. We have made additional attempts to cancel the contract via mail/email but have received no good response.
A few months ago we decided to confront RHC again to have our contract cancelled and get a full refund. In researching how best to do that, we found many websites full of people that have also been victimized by RHC and who were trying to get out from their contracts. We found that RHC is a habitual fraudulent business.
I filed a complaint with PROFECO this year, but apparently they can only help victims within one year from the date the contract was signed.
RHC claims to be one of the largest and most successful vacation clubs in the world, however they are also one of the most dishonest and despicable organizations whose success is based solely on misrepresenting and scamming others. They further claim that their company has always been careful to comply with the local laws of all countries they operate in; however this is a false statement.
According to The Federal Consumer Protection Law of Mexico, they have violated the following rights:
- Right to receive sufficient and truthful information about the products acquired (Articles 32, 33 & 34 of the Federal Consumer Protection Law)
- Right to receive guaranties in clear and precise terms (Article 78 of the Federal Consumer Protection Law).
- Right to receive clear and sufficient information about the acquisition of time share. (Articles 64 & 65 of the Federal Consumer Protection Law)
- And probably many others.
Furthermore, there are thousands of new and old Royal Holiday victims all over the internet consistently reporting RHC as a company that misrepresents the services they claim to provide, and that RHC refuses to honor the five-day Mexican right of cancellation policy. Obviously, we are not the only ones being subjected to this type of unprofessional and dishonest experience.
As I’m sure you can imagine, this has been the most disappointing and frustrating experience of our lives. We are pleading for your assistance in helping us to resolve this matter by releasing us from this fraudulent contract and getting a full refund.
Thank you in advance for your attention and cooperation in this very serious matter.
Sincerely,
Giacomo & Violet
Walnut Creek, CA 94597
U.S.A.
P.S. To provide you with some additional background on the multitude of problems that other people have had with this company, I have included the following websites for your reference:
http://www.thesqueakywheel.com (search for Royal Holiday)
http://www.royal-holidaysucks.com
http://www.complaintsboard.com/?search=royal+holiday
http://www.ripoffreport.com ---> (search for Royal Holiday)
http://royalholiday.info/4.html
http://www.complaintsboard.com/complaints/royal-holiday-c12111.html
http://www.royallyscammed.com
There is also a Yahoo group called Royal_Holiday_scam which includes more then 1000 members.
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