UPDATE SEPTEMBER 22, 2012
Thank you for all that you do to help consumers like us. We made a video so you can show our situation to the world. The quality is not great, but used the only camera I have. The message is unmistakable. Enjoy
I sent the link to WVO management as well as my FB page. Maybe I will get some positive results. Will keep you informed.
I'm so glad to hear from you!
Alicia Dickson, Owner Care Team Lead, whom I reference below, turned me down cold. What a ....
HOWEVER, i also sent the same 1/2" thick package of letters and internet downloads from your web-site to the Attorneys General of Florida (corporate office of Wyndham Resorts), Virginia (where the time share property is located), and Illinois (where I live). Florida and Virginia came up with "so sorry we can't help you". Lisa Madigan, AG of Illinois came through! She sent a stern letter to the legal office of Wyndham in Florida.
On July 29, I got a call from the Wyndham legal office, saying the issue was kicked upstairs to their office. Lisa Parker, from Wyndham's legal office, asked for any additional e-mails between myself and the salesman--Kinja Dixon. She said that there might be something useful in them that I might not catch. I forwarded her about 20 e-mails from a period of about 8 months. And best of all she stopped the 10-12 collection telephone calls a day while she was reviewing the case!
On 8/12/2011, I had a phone call with Lisa Parker. Wyndham decided to cancel the upgrade, and put the contract back to 308,000 points. YEAH! They sent a letter to Illinois AG Lisa Madigan stating they did nothing wrong, but as a good will gesture they will cancel the upgrade. Lisa Parker sent me a copy of the letter to Lisa Madigan and a reinstatement mortgage of the old mortgage.
Before signing and notarizing the reinstatement mortgage and sending it off, I called my Pre-Paid Legal Services attorney for a document review. She suggested some necessary changes. I am waiting for a return conversation with her, to make sure I worded my e-mail correctly to Lisa Parker.
BASICALLY, THE PROCESS IS BEING RESOLVED TO MY SATISFACTION. IF I HAD NOT SEEN THE STORIES IN THE TIME SHARE CHRONICLES THAT WERE SO SIMILAR TO MINE, I WOULD NOT HAVE HAD THE COURAGE TO PRESS THIS ISSUE. THANK YOU. The old contract is at Bonnet Creek--which is much more saleable than Williamsburg, so once the paperwork is done for the re-mortgage, I will put it on the market. I have had it since 2007--so if I don't make a payment for several months, while it is on the market, Wyndham will forgive this. This is a BIG load off my mind.